TPR BS once again

Man, I know I've said it before, but these TPRs are so annoying, lmao. Just had a customer call and say that the TPR location told him they couldn't do his phone transfer because they don't have a computer to do the transfer, that he needs to go to a corporate store for us to do it, lmao. I straight up told him that they lied to him, and that they just didn't wanna do there job, and that we don't use a computer either which I'm assuming they were referring to the device wizard, which we do have, but we never use it. And now he's coming to my store to do the data transfer, and this is exactly why I think we need to charge for certain stuff, especially if they did not activate the phone in my store. I have no problem helping customers with troubleshoots or data transfer, but when another store is refusing help and tells them they have to come to my location to do something they don't wanna do, then it gets annoying.