Payment went through but I didn't receive the credit

Idk how to describe this, but basically I used my visa card to buy token. And the payment eventually went through, but it didn't update on my deepseek platform. The exact issue I remember doing was, I turned off international payment on my card a while ago and I forgot about it and proceeded with the payment. At the very end it declined saying bad request, I checked my messages and it says payment declined. I then enabled it and went to the page and tried again but it said insufficient balance (I had like 3 dollar total in my account) and I checked my messages and sure enough the payment went through, but it didn't update and give me the credit. I filled out the payment failure with the screenshot of the payment from my bank statement yesterday and I still haven't received any update. Should I wait a bit longer or am I cooked here?