Can’t breakeven because of competitors pricing (I will not promote)

I started a software product. It’s a creative app and so far I have around 4000 users and 50 agencies using our software. Business model is subscription. I am now in some quicksand I have subscribers who are enjoying and there’s good retention, but I cannot find a way around the economics of the cost of goods and services to breakeven. This is making me very hesitant and creates discomfort when I talk with investors and if I do the math to break even; I will lose the customers who subscribe in my platform for the sole purpose that it is affordable. Has anyone been in such situation and what do I do? NOTE: My competitors are almost the same price as me, but they sell on a bigger scale so they generate profit by the non-active users who pay I don’t have such privilege Edit: Cost of goods are the inference and servers cost.