Southwest Airlines Taps AWS as Preferred Cloud Provider, Targets AI- and Agent-Enabled Architecture by 2028

Southwest Airlines has named Amazon Web Services its preferred cloud provider and will transition from a largely on-premises environment to a cloud-based, AI- and agent-enabled architecture on AWS by 2028. The move accelerates modernization of Southwest.com and expands agentic AI use across customer experience, operations, and software development. Key Terms and Timeline Current State and...