Fiber available, but support and email say otherwise

TLDR AT BOTTOM If the website says fiber is available for your location, do NOT immediately believe it. Two weeks ago got a flyer in the mail that fiber was now available in my area. Okay awesome, I have 1 gig through spectrum that lags and disconnects pretty consistently throughout the month so I’m pretty tired of it. Went online to check availability and lucky me its ready and available! Went through the lil sign up process. A little while later I get an email that I actually signed up for a preorder, talk to support who says the website is incorrect sometimes and that they’ll let me know when fiber is ready in my area which will be anywhere from 90-150 days TLDR; Before signing up, talk to support FIRST so they can confirm if fiber is actually available in your area. Unfortunate news for me because an unspecified amount of time to wait for internet is not what I’m looking for at the moment