Cannot redeem my reset because usage too high!?

Contacted support, as I couldn't use my reset because my usage is currently at 88% of weekly, their response: A banked reset is only consumed if it would refresh at least one eligible window; with 88% remaining , there’s effectively “nothing to reset,” so it stays available and you’ll see that “already at 100%” message. If you’re expecting the button to work anyway, it should become usable once you’re running low (or after you actually hit a 5‑hour/weekly limit) Disappointed, if I had known, I would have used astra max 24/7 to get my usage to 0%, now it's too late, lesson learned I guess.