Investing - Theory, News & General • PSA: Treasury Direct customer service by phone

Just a quick PSA that at least as of this morning at 8:15am ET, there was zero wait time and a very capable representative answered the phone at Treasury Direct.

I sent in paper Series I savings bonds for conversion 6 weeks ago and the website still has not updated with status on the conversion manifests. I know they received the USPS priority mail package 6 weeks ago.

I called this morning at 8:15am and immediately after working through the phone tree options had zero wait time. The representative was able to look up my account and confirm that they had received my package and provide me two document request numbers for reference.

Of note, she said there was no email associated with these documents and that may be why I didn’t get emails updates. I know they have my email associated with my account as I get OTPs during login. She added my email address to these documents requests so hopefully I will receive updates going forward.

Unfortunately, the case has not been assigned yet, and she said processing is still 9 months plus… but at least phone support was reachable.

She did mention that call volumes are higher with the ID.me changes, but that early morning is usually lower volume.

Statistics: Posted by RubyTuesday — Thu Sep 17, 2026 9:13 am