Microsoft doubles down on multi-model AI as it builds a Copilot super app

All of the major AI providers want you to use, and ideally stay within, their super apps, and now Microsoft is looking to capture that attention, too.

During an earnings call this week, CEO Satya Nadella confirmed that the tech giant is building a Copilot ‘super app’ that will be rolled out this quarter. The new platform will bring together various Copilot tools, including chat, Cowork, long-running Autopilot agents, and the always-on Microsoft Scout, powered by OpenClaw.

Microsoft said the super app will be wired into many of its other governance platforms, including Agent 365, IT Ops, SecOps, FinOps, and business processes. And, it said, CRM and ERP systems will “serve as skills and plug-ins that go into core work.”

“You’re able to take that enterprise-wide workflow and wire it into the super app,” Nadella said, describing it as “the coming together of a new way to work.”

With this move, Microsoft will compete with OpenAI’s ChatGPT Work, Claude Cowork, and a growing number of others trying to capture as much of a user’s workflow as possible. It could prove a strong contender, as everyday Copilot “usage intensity” is at the same level as that of Outlook or Teams, Nadella said, and paid seats now surpass 30 million.

Every model should be ‘swappable’

Even as it builds a super app to bridge workflows, Microsoft is acknowledging enterprise demand for model choice. Customers are making it clear that they don’t want to be locked into one model; they want the ability to move between open, closed, and frontier options based on the best tool for the job.

This trend is reflected in Redmond’s own usage statistics: Since the beginning of the year, it has tracked a 5x increase in the number of customers building with models from multiple providers featured on its platform.

The company claims it has the broadest model catalog in the cloud, offering more than 11,000 models from OpenAI, Anthropic, Mistral, its own MAI family, and others.

“We are building a new model system,…