Has T-Mobile lost the front line?

Recently, Srini Gopalan hosted a second internal Ask Me Anything event, where he answered questions that were presented by employees across the country. The first AMA revolved around uncertainty around job security given the rampant layoffs over the last couple of years and the reception to the Visa card, among others. The second was similar, with more questions about job security. One thing that really struck me was a comment where Deanne King, Chief People Officer, and Srini both opined about the volume of questions that had been submitted anonymously. I've been with T-Mobile for a long time. I've been seen coworkers be admonished for speaking out in (now defunct) internal comment sections in a way that doesn't equate to company fellatio. Drinking the company koolaid (or not drinking it) has always been a MASSIVE part of what your perception is within the company. If you aren't toeing the party line better than most Soviet Era Generals, you have a zero percent chance to advance in your career at T-Mobile. No RMM or DM or above will EVER take a chance on someone who isn't afraid to speak up or speak out. So why are people posting anonymously, Deanne? Probably because if they post publicly they run the risk of being outright laid off by a company who has repeatedly proven that they find the ENTIRE front line expendable. Probably because they know that posting publicly will do nothing but absolutely torpedo their career outlook within T-Mobile in the event they ever decide to try and move up. For someone who spends so much time talking about how much T-Mobile is trying to encourage internal growth, Deanne certainly seems unbelievably out of touch with the actual reality of how things work below her. That makes sense given that she's probably never actually seen the inside of one of our stores, especially from an employee perspective. The only person in "leadership" that has is Jon Freier, who spent two whole days on the frontline in Chicago in stores that are nowhere near indicative of the typical employee experience of 99% of the people that work for T-Mobile retail, and this was four or five years ago now, long before a long stretch of significant changes to the front line that has absolutely crushed employee morale, earnings, and capabilities. Being out of touch, however, is perfectly typical for major corporations that don't care about their frontline. There is zero expectation that T-Mobile should be any different in that regard. Ultimately, we are just another major corporation, just like all of the others. Our CEO lies about being Uncarrier constantly , why would lies about the well-being of the frontline be any different? Most customers don't care if employees are treated well. Lip service is enough to appease the handful that might, so that's all we get. In the meantime, commissions are down, pay is down, goals are WAY up, morale is WAY down. Optimism about the future of our roles is not just in the toilet, but already flushed into the sewers. Many employees here on reddit are leaving, trying to leave, have already left, or are otherwise vocal in their displeasure of working for the company. Obviously this isn't 100% across the board - many people are still seeing success with T-Mobile, and I'm super happy for those that are. I hope they're all crushing their goals and earning like crazy. But that's just not the reality for a lot of people anymore, especially in Neighborhood stores and SMRA. I see reps bounce from red to green and back month over month - it's not an issue with how good of a salesperson you are, it's the opportunities you have, and T-Mobile is absolutely MURDERING reps with bad decision after bad decision to keep people away. My goals keep going up and up; our store traffic has plummeted. Ultimately, I think that sinking morale has finally hit an event horizon. It's simply unrecoverable for most employees. It's not necessarily about mistreatment, but neglect. We get annual raises, but changes in commission structure wipe them out. Our benefits are incredible, but many of us don't get the opportunity to take advantage of them due to pressure to show up and sell. Every day you of PTO you take is a likely pay cut versus your normal commission. A lot of us live on the margins and can't afford that extra few hundred dollars not being on our checks, anymore. Pay raises don't make life better when they don't offset inflation. I hope everyone gets what they're wanting out of T-Mobile, whether it's success in sales, advancement, or just finally getting away from a company that is becoming increasingly toxic to work for. I can imagine a lot of CARE reps could make a very similar post, too, and I encourage it. Nothing will change if nobody speaks out.