Trying to solve this problem- I Will not promote

Been talking to a bunch of small business owners and customers in Singapore and Vietnam recently, and one thing keeps coming up: ordering is still kind of a mess. As a customer, sometimes you find a business on Instagram or Facebook, but then you have to dig through posts, send a message, wait for a reply, or queue up just to place an order. For business owners, orders are coming from all over the place - WhatsApp, DMs, phone calls, walk-ins. It works when things are quiet, but once it gets busy, it can be